Everything you need to run a courier, in one place.
Book parcels, print waybills, dispatch riders, collect cash on delivery, and give customers a tracking page they check themselves, instead of calling your office.
Feature breakdown
From booking desk to doorstep
Shipment Booking and Tracking
Book at the counter or import bulk shipments. Every parcel gets a status trail from acceptance to proof of delivery.
AWB / Waybill Management
Printable, scannable waybills with configurable numbering, consistent across every branch and agent.
Dispatch and Rider Management
Assign parcels to riders and routes, see what is out for delivery, and capture delivery confirmation in the field.
Customer Notifications
Automatic SMS and email updates at booking, transit, arrival, and delivery, in plain language customers understand.
Branch-to-Branch Transfers
Transfer manifests with handover confirmation on both ends, no parcel leaves one office without arriving in another.
COD and Payments
Cash-on-delivery recorded per shipment and reconciled automatically per rider and branch. Mobile money friendly.
Customer Portal and Public Tracking
A tracking page on your website where customers check parcel status themselves, fewer calls, more trust.
Reporting
Volumes, revenue, branch performance, rider performance, and COD positions, live, not at month-end.
Inside the system
Built and running with real couriers
Screens from a live deployment with DropOff Couriers.
Who it is for
Courier and logistics companies, in-country and regional
Whether you run two riders in Kampala or branches across the region, the system scales with you. It is already running daily operations at courier clients including DropOff Couriers, the same team whose testimonial sits on our GrayCore ERP page.
It pairs naturally with GrayCore ERP for accounting and HR, or runs standalone alongside whatever you use today.
FAQ
Questions, answered
Who is the courier management system for?
Can customers track their own parcels?
How does cash-on-delivery reconciliation work?
Does it handle transfers between branches?
Can it work with our existing waybill numbers?
Request a demo
Watch a parcel travel through the system
Bring one real waybill from your operation. We will run it through the system, booking, dispatch, delivery, COD, in a fifteen-minute live demo.