When we met the team, every parcel started life as a line in a notebook. Dispatch was a phone call, cash-on-delivery was reconciled by hand at month-end, and the most common customer question, "where is my parcel?", had no quick answer.
One number, end to end
We gave every shipment a single tracking number that follows it from the counter to the doorstep. Staff see status at a glance; customers check a public tracking page instead of calling the office.
Cash you can actually trust
Cash-on-delivery is now recorded per shipment and reconciled automatically per rider and per branch. The daily question of "who is holding what" answers itself, and month-end stopped being a fire drill.
The result
Fewer "where is my parcel" calls, faster dispatch, and finance that closes the books in minutes instead of days. The notebooks are gone, and the business finally has visibility into its own operations.
